Frequently Asked Questions
Your guide to timeless elegance and seamless shopping.
What materials are used in Gemini Jewels pieces?
We use high-quality materials including 18k gold plating over sterling silver, authentic freshwater pearls, and ethically sourced gemstones to ensure lasting brilliance.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale.
How should I care for my jewelry?
To maintain the shine, avoid contact with perfumes, lotions, and water. Store your pieces in the provided microfiber pouch when not in use.
Do you offer a warranty on your products?
Yes, all Gemini Jewels items come with a 12-month warranty covering any manufacturing defects from the date of purchase.
Can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status.