Returns & Exchanges

At Gemini Jewels, we want you to be completely enchanted by your purchase, which is why we offer a seamless 30-day return policy for all unworn and original-condition jewelry. Whether you need a different size or a different style, our dedicated team is here to ensure your satisfaction remains our top priority.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully place the jewelry in its original velvet pouch and box, ensuring all security tags remain intact to qualify for a full refund.

• 3.
  Ship with Ease

  Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location within 7 days of your request.

• 4.
  Receive Your Refund

  Once our artisans inspect the returned piece, your refund or exchange will be processed within 5-7 business days to your original payment method.